/* ============================================
   Abuse Center – nicresell.de Design
   Logo-Blau: #1565C8 · Logo-Grün: #2E9E1F
   Navy-Banner: #0F2359
   ============================================ */

@import url('https://fonts.googleapis.com/css2?family=Open+Sans:wght@300;400;600;700&display=swap');

:root {
  --nic-blue:     #1565C8;
  --nic-green:    #2E9E1F;
  --nic-navy:     #0F2359;
  --nic-blue-lt:  #EBF2FF;
  --nic-green-lt: #EDFAEA;
  --nic-blue-h:   #0D4FAA;
  --nic-green-h:  #237A17;

  --bg:           #F0F3F7;
  --surface:      #FFFFFF;
  --surface-2:    #F7F9FC;
  --border:       #D8DEE8;
  --border-2:     #B8C2D4;
  --text:         #1A1F2E;
  --text-2:       #4A5568;
  --text-3:       #8A96AA;

  --red:          #D32F2F;
  --orange:       #E65100;
  --yellow:       #F9A825;
  --purple:       #6A1B9A;

  --radius:       5px;
  --radius-lg:    8px;
  --shadow:       0 1px 4px rgba(21,101,200,.08),0 1px 2px rgba(0,0,0,.04);
  --shadow-md:    0 4px 16px rgba(15,35,89,.12);
  --shadow-lg:    0 8px 32px rgba(15,35,89,.18);
  --transition:   130ms ease;
  --font:         'Open Sans',system-ui,sans-serif;
  --mono:         'Courier New',Courier,monospace;
  --sidebar-w:    248px;
}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:14px;-webkit-font-smoothing:antialiased}
body{font-family:var(--font);background:var(--bg);color:var(--text);line-height:1.6;min-height:100vh}

h1{font-size:1.6rem;font-weight:700;line-height:1.25;letter-spacing:-.02em}
h2{font-size:1.18rem;font-weight:700;line-height:1.3;letter-spacing:-.01em}
h3{font-size:1rem;font-weight:600}
h4{font-size:.875rem;font-weight:600}
p{color:var(--text-2);line-height:1.65}
a{color:var(--nic-blue);text-decoration:none}
a:hover{text-decoration:underline;color:var(--nic-blue-h)}
code{font-family:var(--mono);font-size:.82em;background:var(--surface-2);border:1px solid var(--border);padding:1px 5px;border-radius:3px;color:var(--nic-navy)}

.container{max-width:1160px;margin:0 auto;padding:0 24px}
.container-sm{max-width:740px;margin:0 auto;padding:0 24px}

/* ── PUBLIC NAV ───────────────────────────────── */
.pub-nav{
  background:#fff;border-bottom:1px solid var(--border);
  height:64px;display:flex;align-items:center;justify-content:space-between;
  padding:0 28px;position:sticky;top:0;z-index:300;
  box-shadow:0 2px 8px rgba(15,35,89,.07);
}
.pub-nav .logo{display:flex;align-items:center;gap:0;text-decoration:none}
.pub-nav .logo img{height:44px;width:auto;display:block}
.pub-nav .logo-divider{width:1px;height:28px;background:var(--border);margin:0 16px}
.pub-nav .logo-sub{font-size:.82rem;font-weight:700;color:var(--nic-navy);letter-spacing:-.01em;line-height:1.2}
.pub-nav .logo-sub span{display:block;font-size:.68rem;font-weight:400;color:var(--text-3)}

.pub-nav-links{display:flex;align-items:center;gap:2px}
.pub-nav-links a{
  color:var(--text-2);font-size:.84rem;font-weight:600;
  padding:8px 14px;border-radius:var(--radius);
  transition:all var(--transition);text-decoration:none;
  border-bottom:2px solid transparent;
}
.pub-nav-links a:hover{color:var(--nic-blue);background:var(--nic-blue-lt);text-decoration:none}
.pub-nav-links a.active{color:var(--nic-blue);border-bottom-color:var(--nic-blue)}

/* ── HERO ─────────────────────────────────────── */
.hero{
  background:linear-gradient(135deg,var(--nic-navy) 0%,#1a3a7a 60%,#1565C8 100%);
  padding:56px 32px 68px;text-align:center;position:relative;overflow:hidden;
}
.hero::after{
  content:'';position:absolute;bottom:0;left:0;right:0;height:5px;
  background:linear-gradient(90deg,var(--nic-green),#56C93F);
}
.hero::before{
  content:'';position:absolute;inset:0;
  background:radial-gradient(circle at 20% 50%,rgba(255,255,255,.04),transparent 50%),
             radial-gradient(circle at 80% 20%,rgba(21,101,200,.25),transparent 40%);
}
.hero h1{color:#fff;font-size:1.9rem;margin-bottom:10px;position:relative}
.hero p{color:rgba(255,255,255,.75);font-size:.95rem;max-width:560px;margin:0 auto 24px;position:relative}
.hero-badges{display:flex;justify-content:center;gap:10px;flex-wrap:wrap;position:relative}
.hero-badge{
  background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);
  color:#fff;font-size:.78rem;font-weight:600;padding:6px 14px;
  border-radius:20px;display:flex;align-items:center;gap:6px;
}
.hero-badge.green{background:rgba(46,158,31,.25);border-color:rgba(86,201,63,.4)}

/* ── CARDS ────────────────────────────────────── */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow)}
.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;padding-bottom:12px;border-bottom:2px solid var(--nic-blue-lt)}
.card-title{font-size:.9rem;font-weight:700;color:var(--nic-navy)}

/* ── FORMS ────────────────────────────────────── */
.form-group{margin-bottom:18px}
label{display:block;font-size:.79rem;font-weight:700;margin-bottom:5px;color:var(--text-2);text-transform:uppercase;letter-spacing:.03em}
label .req{color:var(--red);margin-left:2px}
label.normal{text-transform:none;letter-spacing:0}

input[type=text],input[type=email],input[type=url],input[type=password],
input[type=number],input[type=datetime-local],select,textarea{
  width:100%;padding:9px 12px;border:1px solid var(--border-2);border-radius:var(--radius);
  font-family:var(--font);font-size:.875rem;color:var(--text);background:var(--surface);
  outline:none;transition:border-color var(--transition),box-shadow var(--transition);
}
input:focus,select:focus,textarea:focus{border-color:var(--nic-blue);box-shadow:0 0 0 3px rgba(21,101,200,.12)}
textarea{resize:vertical;min-height:110px}
select{cursor:pointer}
.form-hint{font-size:.74rem;color:var(--text-3);margin-top:4px;line-height:1.4}

.file-upload-wrap{
  border:2px dashed var(--border-2);border-radius:var(--radius-lg);padding:22px;
  text-align:center;cursor:pointer;transition:all var(--transition);background:var(--surface-2);
}
.file-upload-wrap:hover{border-color:var(--nic-blue);background:var(--nic-blue-lt)}
.file-upload-wrap input[type=file]{display:none}
.file-upload-wrap .upload-icon{font-size:1.8rem;margin-bottom:6px}
.file-upload-wrap p{font-size:.8rem;color:var(--text-3);margin:0}
.file-upload-wrap .file-name{font-size:.82rem;color:var(--nic-blue);font-weight:700;margin-top:8px}

/* ── BUTTONS ──────────────────────────────────── */
.btn{
  display:inline-flex;align-items:center;gap:7px;padding:9px 20px;
  border:1px solid transparent;border-radius:var(--radius);
  font-family:var(--font);font-size:.84rem;font-weight:700;
  cursor:pointer;transition:all var(--transition);text-decoration:none;white-space:nowrap;
}
.btn-primary{background:linear-gradient(180deg,#1E75D8,var(--nic-blue));color:#fff;border-color:var(--nic-blue-h);box-shadow:0 2px 4px rgba(21,101,200,.25)}
.btn-primary:hover{background:linear-gradient(180deg,var(--nic-blue),var(--nic-blue-h));color:#fff;text-decoration:none;box-shadow:0 3px 8px rgba(21,101,200,.35)}
.btn-green{background:linear-gradient(180deg,#3CB82B,var(--nic-green));color:#fff;border-color:var(--nic-green-h);box-shadow:0 2px 4px rgba(46,158,31,.25)}
.btn-green:hover{background:linear-gradient(180deg,var(--nic-green),var(--nic-green-h));color:#fff;text-decoration:none}
.btn-navy{background:var(--nic-navy);color:#fff;border-color:#091840}
.btn-navy:hover{background:#091840;color:#fff;text-decoration:none}
.btn-secondary{background:var(--surface);color:var(--text-2);border-color:var(--border-2)}
.btn-secondary:hover{background:var(--surface-2);text-decoration:none;border-color:var(--nic-blue);color:var(--nic-blue)}
.btn-danger{background:var(--red);color:#fff;border-color:#b71c1c}
.btn-danger:hover{background:#b71c1c;color:#fff;text-decoration:none}
.btn-sm{padding:5px 12px;font-size:.77rem}
.btn-lg{padding:11px 28px;font-size:.92rem}
.btn:disabled{opacity:.5;cursor:not-allowed}

/* ── BADGES ───────────────────────────────────── */
.badge{display:inline-block;padding:3px 9px;border-radius:20px;font-size:.71rem;font-weight:700;letter-spacing:.02em}
.badge-open    {background:#E3F2FD;color:#0D47A1;border:1px solid #90CAF9}
.badge-progress{background:#FFF8E1;color:#E65100;border:1px solid #FFCC02}
.badge-waiting {background:#F3E5F5;color:#4A148C;border:1px solid #CE93D8}
.badge-resolved{background:#E8F5E9;color:#1B5E20;border:1px solid #A5D6A7}
.badge-closed  {background:#ECEFF1;color:#455A64;border:1px solid #B0BEC5}
.badge-spam    {background:#FFEBEE;color:#B71C1C;border:1px solid #EF9A9A}
.badge-outbound{background:#E0F2F1;color:#004D40;border:1px solid #80CBC4}

.prio-badge{display:inline-flex;align-items:center;gap:5px;font-size:.75rem;font-weight:700}
.prio-badge::before{content:'';width:7px;height:7px;border-radius:50%;display:inline-block}
.prio-low::before{background:var(--nic-green)}.prio-low{color:var(--nic-green-h)}
.prio-medium::before{background:var(--yellow)}.prio-medium{color:#B8860B}
.prio-high::before{background:var(--orange)}.prio-high{color:var(--orange)}
.prio-critical::before{background:var(--red)}.prio-critical{color:var(--red)}

/* ── ALERTS ───────────────────────────────────── */
.alert{padding:11px 16px;border-radius:var(--radius);font-size:.84rem;margin-bottom:14px;display:flex;align-items:flex-start;gap:8px;border:1px solid transparent}
.alert-success{background:#E8F5E9;color:#1B5E20;border-color:#A5D6A7}
.alert-error{background:#FFEBEE;color:#B71C1C;border-color:#EF9A9A}
.alert-warning{background:#FFF8E1;color:#E65100;border-color:#FFCC02}
.alert-info{background:#E3F2FD;color:#0D47A1;border-color:#90CAF9}

/* ── TABLE ────────────────────────────────────── */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:.84rem}
table th{text-align:left;padding:10px 14px;font-size:.71rem;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-3);border-bottom:2px solid var(--border);background:var(--surface-2);white-space:nowrap}
table td{padding:11px 14px;border-bottom:1px solid var(--border);vertical-align:middle}
table tr:last-child td{border-bottom:none}
table tbody tr:hover td{background:#F5F8FF}

/* ── STATS ────────────────────────────────────── */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(175px,1fr));gap:14px;margin-bottom:22px}
.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 20px;box-shadow:var(--shadow);border-left:4px solid var(--border)}
.stat-card.blue{border-left-color:var(--nic-blue)}
.stat-card.green{border-left-color:var(--nic-green)}
.stat-card.red{border-left-color:var(--red)}
.stat-card.orange{border-left-color:var(--orange)}
.stat-card.navy{border-left-color:var(--nic-navy)}
.stat-label{font-size:.69rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-3);margin-bottom:6px}
.stat-value{font-size:2rem;font-weight:700;color:var(--nic-navy);line-height:1;font-family:var(--mono)}
.stat-sub{font-size:.72rem;color:var(--text-3);margin-top:4px}

/* ── PAGINATION ───────────────────────────────── */
.pagination{display:flex;align-items:center;gap:4px;margin-top:18px;flex-wrap:wrap}
.pagination a,.pagination span{display:inline-block;padding:6px 12px;border-radius:var(--radius);font-size:.78rem;border:1px solid var(--border);color:var(--text-2);background:var(--surface);text-decoration:none;font-weight:600}
.pagination a:hover{background:var(--nic-blue-lt);border-color:var(--nic-blue);color:var(--nic-blue);text-decoration:none}
.pagination .active{background:var(--nic-blue);color:#fff;border-color:var(--nic-blue-h)}
.pagination .disabled{opacity:.4;pointer-events:none}

/* ── ADMIN SIDEBAR ────────────────────────────── */
.admin-wrap{display:flex;min-height:100vh}
.sidebar{width:var(--sidebar-w);background:var(--nic-navy);display:flex;flex-direction:column;position:fixed;top:0;left:0;height:100vh;overflow-y:auto;z-index:300}
.sidebar-logo{padding:16px;border-bottom:1px solid rgba(255,255,255,.08);background:rgba(0,0,0,.2)}
.sidebar-logo img{width:100%;max-width:160px;height:auto;display:block;filter:none}
.sidebar-logo .logo-label{font-size:.62rem;color:rgba(255,255,255,.35);margin-top:8px;text-transform:uppercase;letter-spacing:.1em;font-weight:700}

.sidebar-nav{padding:8px 0;flex:1}
.sidebar-section{font-size:.61rem;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:rgba(255,255,255,.28);padding:14px 16px 4px}
.sidebar-nav a{display:flex;align-items:center;gap:9px;padding:8px 16px;color:rgba(255,255,255,.65);font-size:.83rem;font-weight:600;border-left:3px solid transparent;transition:all var(--transition);text-decoration:none}
.sidebar-nav a:hover{background:rgba(255,255,255,.07);color:#fff;text-decoration:none;border-left-color:rgba(255,255,255,.3)}
.sidebar-nav a.active{background:rgba(21,101,200,.35);color:#fff;border-left-color:#56C93F}
.sidebar-nav a .nav-icon{width:17px;text-align:center}
.nav-badge{margin-left:auto;background:var(--red);color:#fff;font-size:.63rem;font-weight:700;padding:1px 6px;border-radius:10px;min-width:18px;text-align:center}

.sidebar-footer{padding:12px 16px;border-top:1px solid rgba(255,255,255,.08);background:rgba(0,0,0,.1);font-size:.75rem;color:rgba(255,255,255,.4)}
.sidebar-footer a{color:rgba(255,255,255,.5)}
.sidebar-footer a:hover{color:#fff;text-decoration:none}

/* ── ADMIN MAIN ───────────────────────────────── */
.admin-main{margin-left:var(--sidebar-w);flex:1;display:flex;flex-direction:column;min-height:100vh}
.admin-topbar{background:#fff;border-bottom:1px solid var(--border);padding:0 24px;height:54px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:200;box-shadow:0 1px 4px rgba(15,35,89,.06)}
.admin-topbar h2{font-size:.95rem;font-weight:700;color:var(--nic-navy)}
.admin-topbar .topbar-right{display:flex;align-items:center;gap:10px}
.admin-content{padding:22px 24px;flex:1}

/* ── FILTERS ──────────────────────────────────── */
.filters-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:18px}
.filters-bar select,.filters-bar input[type=text]{width:auto;padding:7px 10px;font-size:.81rem}

/* ── TICKET DETAIL ────────────────────────────── */
.ticket-header{background:#fff;border:1px solid var(--border);border-top:4px solid var(--nic-blue);border-radius:var(--radius-lg);padding:20px 24px;margin-bottom:16px;box-shadow:var(--shadow)}
.ticket-header.outbound{border-top-color:var(--nic-green)}
.ticket-meta{display:flex;flex-wrap:wrap;gap:20px;margin-top:14px}
.ticket-meta dt{font-size:.67rem;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-3);margin-bottom:2px}
.ticket-meta dd{font-size:.84rem;color:var(--text)}

.comments-list{display:flex;flex-direction:column;gap:10px}
.comment{background:#fff;border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 18px}
.comment.internal{background:#FFFDE7;border-color:#FDD835;border-left:3px solid var(--yellow)}
.comment.system{background:var(--surface-2);border-style:dashed}
.comment-header{display:flex;align-items:center;gap:10px;margin-bottom:8px;font-size:.77rem;color:var(--text-3)}
.comment-author{font-weight:700;color:var(--text)}

.deadline-box{background:#FFF8E1;border:1px solid #FDD835;border-left:4px solid var(--yellow);border-radius:var(--radius-lg);padding:12px 16px;margin-bottom:14px;font-size:.84rem}
.deadline-box.overdue{background:#FFEBEE;border-color:#EF9A9A;border-left-color:var(--red)}

/* ── LOGIN ────────────────────────────────────── */
.login-wrap{min-height:100vh;background:linear-gradient(135deg,var(--nic-navy) 0%,#1a3a7a 60%,var(--nic-blue) 100%);display:flex;align-items:center;justify-content:center;padding:24px}
.login-card{background:#fff;border-radius:var(--radius-lg);padding:36px 40px;width:100%;max-width:400px;box-shadow:var(--shadow-lg);border-top:4px solid var(--nic-blue)}
.login-logo{text-align:center;margin-bottom:28px}
.login-logo img{height:52px;width:auto;margin:0 auto 14px;display:block}
.login-logo p{font-size:.8rem;color:var(--text-3);margin-top:4px}

/* ── PRIVACY BOX ──────────────────────────────── */
.privacy-box{background:#E8F4FD;border:1px solid #90CAF9;border-left:4px solid var(--nic-blue);border-radius:var(--radius-lg);padding:16px 20px;margin-bottom:20px}
.privacy-box h4{color:var(--nic-navy);margin-bottom:8px;font-size:.88rem}
.privacy-box p{font-size:.82rem;color:var(--text-2);line-height:1.6;margin-bottom:6px}

/* ── CHART ────────────────────────────────────── */
.chart-wrap{display:flex;align-items:flex-end;gap:5px;height:80px;margin-top:10px}
.chart-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px}
.chart-bar{width:100%;background:var(--nic-blue);border-radius:3px 3px 0 0;min-height:2px;opacity:.8}
.chart-label{font-size:.61rem;color:var(--text-3)}
.chart-val{font-size:.61rem;color:var(--text-2)}

/* ── PUBLIC TICKET ────────────────────────────── */
.ticket-public-wrap{max-width:780px;margin:0 auto;padding:36px 24px 60px}

/* ── FOOTER ───────────────────────────────────── */
.site-footer{background:var(--nic-navy);border-top:4px solid var(--nic-green);padding:20px 24px}
.footer-inner{max-width:1100px;margin:0 auto;display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center}
.footer-copy{color:rgba(255,255,255,.5);font-size:.77rem}
.footer-links{display:flex;flex-wrap:wrap;gap:6px 4px;align-items:center;justify-content:center;font-size:.76rem}
.footer-links a{color:rgba(255,255,255,.6);text-decoration:none;transition:color .2s}
.footer-links a:hover{color:#fff;text-decoration:none}
.footer-sep{color:rgba(255,255,255,.2);font-size:.7rem}

/* ── UTILS ────────────────────────────────────── */
.flex-center{display:flex;align-items:center}
.gap-2{gap:8px}.gap-3{gap:12px}
.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}
.mb-4{margin-bottom:16px}.mb-6{margin-bottom:24px}
.text-muted{color:var(--text-3)}.text-sm{font-size:.8rem}
.mono{font-family:var(--mono)}.text-right{text-align:right}
.w-full{width:100%}.fw-bold{font-weight:700}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}
hr{border:none;border-top:1px solid var(--border);margin:18px 0}
.empty-state{text-align:center;padding:50px 20px;color:var(--text-3)}

@media(max-width:768px){
  .sidebar{width:100%;height:auto;position:relative}
  .admin-main{margin-left:0}
  .admin-wrap{flex-direction:column}
  .stats-grid{grid-template-columns:1fr 1fr}
  .grid-2,.grid-3{grid-template-columns:1fr}
  .hero h1{font-size:1.4rem}
  .pub-nav{padding:0 16px}
  .pub-nav .logo-divider,.pub-nav .logo-sub{display:none}
}